Case Study: Keune achieves double-digit YoY sales growth and faster order processing with Pepperi SFA

Keune recovers lost sales and accelerates orders with Pepperi SFA

Keune Haircosmetics, a century-old professional haircare brand selling to salons across LATAM and APAC, faced lost B2B sales because its previous Sales Force Automation app was unfriendly and failed to sync orders with SAP Business One. Managing a large field team, sub-distributors and thousands of salon accounts made reliable mobile order-taking and real-time back-office integration critical to revive sales and support the company’s training-driven loyalty efforts.

Implementing Pepperi delivered an online/offline SFA tightly integrated with SAP B1, plus e-catalogs, mobile CRM, approval workflows, promotions and DIY configuration tools for the commercial team. The result: lost orders were recovered, order volumes rose, support calls dropped by 90%, team satisfaction surged, and Keune is seeing double-digit YoY sales growth with improving margins.

Keune

Luiz Felipe Raskin

Project Manager