Case Study: Howard Miller achieves highest sales since 2008 market slowdown with Pepperi

Howard Miller Records Highest Sales Since 2008 Market Slowdown With Pepperi

Howard Miller, a family-owned maker of clocks and home furnishings founded in 1926 and now the world’s largest clock manufacturer with about 100 sales reps worldwide, faced inefficient, error-prone order taking: reps relied on personal spreadsheets and paper forms for complex pricing and discounts, had no quick way to offer alternatives when items were out of stock, and created back‑office bottlenecks that hurt time‑sensitive sales at trade shows and showrooms.

Howard Miller implemented Pepperi’s mobile sales platform, configured in under eight weeks and adopted company-wide within two months after brief training. The app enforces complex pricing rules, displays inventory and client history, enables on‑the‑fly alternatives, and streamlines order entry — delivering a “wow factor” at trade shows, eliminating clerical and pricing errors, improving customer confidence, and driving the company’s highest sales since the 2008 market slowdown.

Howard Miller

Eric Greenberg

Howard Miller