Case Study: Escorpion achieves streamlined B2B e-commerce and 50% higher customer satisfaction with Pepperi

Escorpion Gets Sales Automation and B2B e-Commerce on One Platform with Pepperi for Sales Teams

Escorpion, a major Spanish women’s fashion brand with 700 customers in over 50 countries, needed to modernize its field sales process and strengthen its brand presentation. The company sought tablet-based e-Catalog ordering for its entire sales force, 24/7 self-service B2B ordering via a web storefront, fast integration with SAP ERP, and a solution that required minimal training for reps and customers.

Escorpion implemented Pepperi’s mobile sales platform, rolling it out to the sales force in under two months and to B2B customers in less than five days. The integrated e-Catalog and web storefront improved product presentation and brand consistency, while tight integration with SAP ECC 6.0 linked orders to fulfillment with no training required. Results included a 50% increase in customer satisfaction, a 70% rise in sales rep satisfaction, and reduced sales order processing overhead.

Escorpion

Francesc Tribó

IT Manager