Case Study: Beauty Solutions achieves 50% fewer support calls and faster field sales with Pepperi

Beauty Solutions increases field sales productivity with Netsuite-Pepperi integrated solution

Beauty Solutions is a wholesale distributor of professional salon products serving over 16,000 salon owners and stylists across California, Nevada and Arizona. Faced with a growing sales force, thousands of frequently changing SKUs and the need for real-time customer, license and inventory data in the field, their initial mobile attempt failed to integrate with NetSuite or work reliably offline, slowing order-taking and burdening support.

Deploying Pepperi with full NetSuite integration in six weeks gave reps a native iOS/Android app with offline capability, synced catalogs, live inventory, promotions and automatic order/payment validation to NetSuite. The result: faster on-site ordering with visual merchandising, more effective up-/cross-sell, orders sent directly for fulfillment, and a 50% reduction in calls to the support center—freeing the team to handle customer issues and enabling growth without a matching support burden.

Beauty Solutions

Shane Brown

IT Manager