Case Study: The Porter boosts orders and customer loyalty with Pepper

The Porter - Customer Case Study

The Porter, a coffee concierge based in Hong Kong, sought to better serve its customers and provide a more convenient way to order and earn loyalty points. To achieve this, they partnered with the vendor Pepper to launch a custom app.

Pepper implemented a mobile app solution that streamlined ordering and payment, incorporated a loyalty scheme, and served as a marketing platform. The results were significant: The Porter gained over 7,500 app users, with the app now accounting for 30% of total orders. Pepper's solution also increased the average orders per user by 65% and led to a significant increase in average transaction value.

The Porter

Jared Lawler

Founder