Case Study: The Coffee Studio boosts mobile orders and average transaction value with Pepper

The Coffee Studio - Customer Case Study

The Coffee Studio, an independent coffee shop in Chicago, sought a mobile ordering solution to better serve its customers and adapt its operations. They partnered with Pepper to implement a mobile app, which became especially crucial for maintaining business when the pandemic forced many local closures.

Pepper's mobile app allowed customers to order ahead, skip lines, and earn rewards, significantly improving the customer journey. This solution led to over 50% of orders being placed via the app and drove a 10% higher average transaction value for mobile orders compared to in-store purchases. The owner cited the Pepper app as a key component in their ability to pivot quickly and efficiently manage busy periods.

The Coffee Studio

Miguel Cano

Owner