Case Study: Coffi Co boosts app orders and efficiency with Pepper

Coffi Co - Customer Case Study

Coffi Co, a coffee shop chain in Cardiff, sought to become a fully tech-led business and improve operational efficiency. To achieve this, they partnered with the vendor Pepper to implement its mobile app and ordering system, which integrated with their existing Square POS.

Using Pepper's app, which featured order-to-table, click &-collect, and a seamless digital loyalty scheme, Coffi Co processed over 90% of its orders digitally. This resulted in £350,000 in sales through Pepper in a single month and allowed staff to focus on service rather than operating tills. The solution from Pepper provided a superior customer experience, leading to over 100,000 app users and significant growth for the business.

Coffi Co

Justin Carty

Co-founder