Case Study: Black Boy Inn boosts revenue and efficiency with Pepper

Black Boy Inn - Customer Case Study

Black Boy Inn, a historic hotel and restaurant in North Wales, sought to streamline operations and reduce staff costs. They implemented a mobile app and ordering system from the vendor Pepper to help achieve this.

Pepper's solution allowed guests to order and pay from their phones, freeing staff to focus on customer service. This led to over 1,700 monthly app orders, a 5% reduction in staff costs, and increased tips for staff. The app also facilitated a successful loyalty program and helped the business grow to 27,000 users, generating over £57,000 in revenue through the app in a single month.

Black Boy Inn

John Evans

Manager