Case Study: 200 Degrees Coffee boosts loyalty and app orders with Pepper

200 Degrees Coffee - Customer Case Study

200 Degrees Coffee, a UK-based coffee roaster and operator of 18 coffee shops, partnered with vendor Pepper to implement a loyalty and ordering platform. Their challenge was to reward customers, drive revenue, and gain deeper insights into their business operations.

The solution from Pepper was a mobile app featuring a digital stamp card for loyalty rewards and an 'Order to Table' function. This resulted in a 6x increase in loyalty redemptions and over 20,000 app downloads in six months. The app also generates an extra 4,000 orders per month, significantly increasing revenue and customer engagement for 200 Degrees.

200 Degrees Coffee

Will Kenney

Commercial Director