Case Study: West Michigan Deli Provisions eliminates AR chaos and boosts sales with Pepper

West Michigan Deli Provisions eliminates AR chaos and drives 5–10% off-order-guide sales with Pepper

West Michigan Deli Provisions, a Boar's Head purveyor, faced significant administrative burdens in its accounts receivable and product information management. With no admin staff, owner Kyle Cushman was spending excessive time manually reconciling payments and fielding catalog requests, which took him away from revenue-generating sales work. The challenge was exacerbated by an inability to accept credit cards and a lack of a customer-facing product catalog.

The vendor Pepper implemented its Finance Hub and Storefront through an integration with the company's Xtreme ERP system. This solution automated payment reconciliation, enabled credit card processing, and provided customers with a self-service product catalog. For West Michigan Deli Provisions, Pepper's solution eliminated weekly product info calls, automatically matched all payments to invoices, and unlocked new sales from off-order-guide purchases, which now account for 5-10% of order volume.

West Michigan Deli Provisions