Case Study: River Forest Medical Center achieves unbreakable 24/7 emergency VoIP with Peplink

Unbreakable VoIP for Medical Emergencies

River Forest Medical Center, a multi‑storey medical clinic, was hampered by a fragmented legacy telephone system that could not support a growing staff or guarantee 24‑hour emergency communications. To future‑proof their phone service and ensure uninterrupted reachability, they engaged Voice Carrier and deployed Peplink equipment, notably the Peplink Balance 210, alongside Voice Carrier’s Fully Hosted Unbreakable VoIP service.

Voice Carrier installed a single Peplink Balance 210 on site while hosting telephony in the cloud, consolidating numbers and enabling advanced call management. Peplink’s QoS and 4G failover prioritized voice traffic and ensured continuity during outages, making SIP handset additions simple and delivering user‑transparent recovery. The result was a resilient, cloud‑based communications system that guaranteed 24‑hour readiness, improved call quality, and gave River Forest Medical Center reliable, scalable telephony and peace of mind.