Case Study: Hickory Farms achieves reliable seasonal kiosk connectivity and reduced downtime with Peplink (Pepwave MAX BR1 & InControl2)

Hickory Farms - Customer Case Study

Hickory Farms, a US retailer operating seasonal kiosks across the US and Canada, needed fast, easy-to-deploy internet connectivity to support credit card processing, staff access to corporate resources, and optional public Wi‑Fi during short-term promotions. To meet these requirements they turned to Peplink, deploying the Pepwave MAX BR1 LTE and using Peplink’s InControl2 cloud management.

Peplink supplied Pepwave MAX BR1 LTE units with dual SIM redundancy for WAN diversity and automatic failover, VLAN support for secure POS and guest Wi‑Fi, and compact hardware that’s quick to install; InControl2 provided centralized monitoring, remote configuration backup and restores. The solution from Peplink reduced downtime during peak holiday seasons, improved checkout reliability and customer satisfaction, and increased completed transactions from POS terminals.

Hickory Farms

Darrell Woolaver

Manager of Retail Applications