Case Study: Tructyre improves work-life balance and employee satisfaction with Peopleware

Tructyre - Customer Case Study

Tructyre, a company specializing in tyre sales and maintenance for commercial vehicles, faced the challenge of reducing its weekly working hours from 40 to 37.5 to improve employee work-life balance. The goal was to achieve this without hiring additional staff or sacrificing their customer service levels. To address this, they partnered with workforce management vendor Peopleware to leverage its forecasting, scheduling, and intraday management capabilities.

The solution involved using a dedicated test environment within the Peopleware platform to model and simulate the new, shorter work week without disrupting live operations. This allowed Tructyre to validate that the change would not impact performance or increase costs. The implementation was a success, leading to no loss in service quality, the elimination of an invoice backlog, and a massive rise in employee satisfaction scores from 42 to 71. Peopleware enabled a seamless transition that proved reducing hours could be achieved without pay cuts or operational disruption.

Tructyre

Jonathan O'connor

Resource Planning Manager