Case Study: GGN improves workforce planning and schedule adherence with Peopleware

GGN - Customer Case Study

GGN, a debt collection company based in the Netherlands, faced significant workforce management challenges. Their planning was decentralized across multiple Excel sheets, providing no visibility into available hours or shrinkage and making it impossible to understand if they had the right number of people for the workload. They selected Peopleware's platform to centralize their processes and gain better insights.

By implementing Peopleware, GGN achieved a centralized planning process and a comprehensive overview of available hours and shrinkage. The solution integrated easily with their existing systems like 3CX and Salesforce, leading to a huge improvement in schedule adherence, reduced shrinkage, and improved operational efficiency. Peopleware provided GGN with robust reporting capabilities for data-driven decisions and secure, cloud-based data storage.

GGN

Kevin Markus

WFM Team Leader