Case Study: Emovis improves forecast accuracy and cuts costs with Peopleware

Emovis - Customer Case Study

The customer, emovis, a leading service delivery and technology company, faced challenges in workforce management reporting, performance monitoring, and back-office planning for their new operations center. They selected Peopleware to provide a cost-effective, scalable, and easy-to-use WFM solution to meet these needs.

The solution from Peopleware was quickly implemented and easy to learn, featuring powerful automation capabilities that saved significant manual effort. The vendor's tool dramatically increased forecast accuracy from ±15% to 4%, leading to annual cost savings of £250,000. This allowed emovis to reduce its budgeted FTEs while consistently achieving service levels and lowering employee attrition.

Emovis

Timothy Milburn

Planning Manager