Case Study: ATAG Benelux improves workforce planning and customer service with Peopleware

ATAG Benelux - Customer Case Study

ATAG Benelux, a leading supplier of kitchen appliances and part of the Hisense Group, faced inefficient manual workforce planning processes. They needed a professional Workforce Management (WFM) tool from a vendor like Peopleware to automate scheduling, save time, and improve resource deployment for a better customer experience.

Peopleware implemented its WFM solution, which included automated forecasting, rule-compliant scheduling, and a mobile self-service portal for agents. The results included significantly increased employee involvement in planning and a full overview of key performance metrics for management. Peopleware provided ATAG with deep insights into capacity use, leading to a more professional planning process and an upshift in customer service quality.

ATAG Benelux

Nick Hendricks

Contact Center Manager