Case Study: Showpo takes control of fulfillment and improves customer experience with Peoplevox WMS

Showpo brings ecommerce fulfillment in-house in 5 weeks with Peoplevox

Showpo, a rapidly growing Australian online fashion retailer, faced a significant challenge to its reputation due to warehouse chaos and an underperforming third-party logistics provider (3PL). This resulted in delayed orders, slow returns processing, and customer complaints on social media. To regain control and ensure customer satisfaction, Showpo partnered with vendor Peoplevox to implement its Warehouse Management System.

Working with Peoplevox's implementation team, Showpo brought its ecommerce fulfillment in-house within just five weeks. The solution from Peoplevox enabled the company to process orders faster, achieve 100% inventory accuracy, and extend its next-day shipping cutoff to 11 pm. As a result, Showpo solved its customer service problems, expanded its service offerings, and won a 'Technology Champion' award.

Showpo