Case Study: Jones Lang LaSalle achieves a cost-effective, centralized HR shared services model with PeopleStrong

Levergaing the power of People, Process and Technology

Jones Lang LaSalle, a global real estate services firm, faced significant challenges with its costly and inefficient HR shared service center in Singapore. The model lacked standardized processes, clear role definitions, and modern technology, leading to inconsistent employee experiences and high operational costs across its Asia-Pacific operations. The company partnered with PeopleStrong for high-level process consulting to design a cost-effective, centralized HR shared service organization to be established in India.

PeopleStrong implemented a solution by first conducting an extensive gap analysis and then designing a new, standardized framework for HR processes across five countries. The solution addressed people, process, and technology, resulting in a centralized service delivery platform. This provided JLL with enhanced cost effectiveness, a simplified SLA-driven process, and a one-stop-shop for employees that improved the entire employee lifecycle from recruitment to separation.

Jones Lang Lasalle