Case Study: American multinational technology company achieves a consistent employee experience with PeopleStrong HR Shared Services

Enabling consistent employee experience through HR Shared Services

The American multinational technology company faced a challenge in providing a consistent HR experience to its 6,500 employees across India due to multiple vendors, undefined processes, and low satisfaction. To achieve service delivery excellence, they partnered with PeopleStrong for an HR transformation project to build, operate, and transfer a new shared services model.

PeopleStrong implemented a solution by first conducting an extensive "As-is" analysis and then re-engineering key processes like onboarding and query resolution. This included establishing a one-point helpdesk and integrating technology for real-time tracking. The results were significant, with employee satisfaction reaching 83% and vendor service levels averaging 92%. PeopleStrong's solution also automated redundant tasks, eliminated errors, and empowered employees with self-service, creating a scalable foundation for HR to focus on strategic value addition.