Case Study: an Indian restaurant search and discovery service improves compliance and reduces legal risk with PeopleStrong

Deresiking the organisation against legal liabilites

The customer, an Indian restaurant search and discovery service, was facing significant legal and financial challenges due to a poorly managed compliance infrastructure. The company incurred penalties for non-compliance, including unfiled labor welfare funds and missing licenses for several locations. To address these issues, the organization partnered with vendor PeopleStrong to manage its extensive compliance requirements.

PeopleStrong implemented a structured, four-stage solution that included an in-depth analysis of existing processes and the design of new, improved workflows. This approach resulted in a dramatic 70% increase in compliance percentage, the resolution of long-standing legacy issues, and the successful acquisition of previously pending registrations. The vendor's work significantly diminished the customer's risk of fines and built greater executive confidence through an SLA-driven mechanism and enhanced visibility.