Case Study: IndiGo achieves paper-smart, efficient HR operations with PeopleStrong

Creating a hassle free and smart workplace

Indigo, India’s fastest-growing and largest airline, needed a smarter way to manage high-volume HR work across 33 locations and 10,000+ employees. Its manual, paper-heavy processes for joiners, confirmations, transfers, letters, resignations, and other employee transactions were creating delays, inefficiency, and unnecessary administrative burden. Indigo partnered with PeopleStrong to transform HR shared services and employee self-service using a cloud-based HR platform.

PeopleStrong implemented 6EPeople Services as a centralized HR shared services and contact center model, automating and standardizing key HR processes from hire to retire. The solution enabled self-service, automated letter generation, better data management, and stronger governance, helping Indigo deliver consistent service and shift HR toward strategic work. Measurable results included 8,000 helpdesk queries resolved in three months, 1,200 letters generated each month, turnaround time for letters reduced from 7 days to 1 day, 90% of FnF closed within 30 days, and thousands of paper pages saved through soft-copy letters and digital workflows.

Indigo