Case Study: Leading Market Leader achieves consistent, one-India employee experience with PeopleStrong

Consistent, Superlative Employee Experience Multi- Process HR outsourcing

A leading Indian market leader in utility vehicles and tractors, known as a top employer, sought to move beyond the status quo. The client challenged PeopleStrong to deliver a consistent, superlative experience for its pan-India workforce, consolidate and standardize fragmented HR processes, and enable its HR team to shift from administrative tasks to strategic business partnering.

PeopleStrong implemented a multi-process HR outsourcing solution centered on its HCM platform. The solution established an HR shared services engine, standardized 11 core processes, and introduced a centralized helpdesk for query resolution. This transformation yielded significant results, including an improved HR-to-employee ratio from 1:54 to 1:68, a 97% first-call resolution rate, and the release of over 11,000 man-hours per month for the HR team to focus on strategic initiatives.