Case Study: a global financial services organization optimizes European call center recruitment with PeopleScout Talent Insights

Providing workforce planning data to support european call center recruitment

A global financial services organization sought to optimize its operating model by establishing a new multilingual contact center in Europe. They needed to quickly identify the best location out of five potential countries based on the available talent pool. The organization turned to vendor PeopleScout and its Talent Insights solution to procure the necessary workforce planning data to make this critical decision.

PeopleScout provided an in-depth talent insights report for each country, which included data on talent pool size, language capabilities, salary expectations, and candidate motivations. This equipped the client with the information needed to confirm the most suitable location for their contact center. The insights from PeopleScout also helped the organization define its employee proposition and shape its overall talent attraction strategy.