Case Study: a major telecommunications carrier achieves faster hiring and better candidate quality with PeopleScout RPO

Major Telecom Provider - Customer Case Study

A major telecommunications provider faced challenges with a decentralized and inconsistent recruitment process, leading to slow response times, poor candidate quality, and a negative customer experience. To address this, they partnered with the RPO provider PeopleScout to centralize and standardize hiring for over a thousand retail stores.

PeopleScout implemented a standardized recruitment workflow featuring digital interviewing and additional screening to create efficiencies. Their innovative sourcing and branding partnership significantly improved performance. As a result, PeopleScout hired nearly 13,000 employees for the telecom provider and reduced the average time-to-clear for candidates from 11 days down to 8 days.