Case Study: a major American retail corporation meets seasonal call center hiring goals with PeopleScout Recruitment Process Outsourcing

Major American Retail Corporation - Customer Case Study

a major American retail corporation was struggling with their existing recruitment process outsourcing provider, which was failing to meet critical hiring targets for over 2,000 seasonal call center roles. With their busy season approaching, the client turned to PeopleScout to assume ownership of this high-volume hiring program on an accelerated two-month timeline.

PeopleScout quickly deployed a dedicated Flex Team of over 30 experienced recruiters to source and screen candidates, many of whom were familiar with the client's needs. A key part of the solution involved hiring talent capable of working from home to meet pandemic challenges. PeopleScout's rapid response and scaled resources successfully got the client's seasonal hiring program back on track, ensuring they met their demanding targets on time.