Case Study: a large telecommunications company scales urgent UK hiring with PeopleScout virtual recruitment

Large Telecommunications Company - Customer Case Study

PeopleScout partnered with a large telecommunications company to help it rapidly hire over 550 permanent front-line workers after the COVID-19 pandemic threatened its overseas contact centers. The client's challenge was to fill these roles within two months using a completely new, virtual hiring process that complied with social distancing measures, as traditional assessment centers and in-person onboarding were no longer possible.

The solution involved PeopleScout designing and implementing a new virtual hiring process in under two weeks, which utilized video interviews and a targeted attraction campaign featuring new microsites. This agile approach resulted in PeopleScout generating 5,500 applications, conducting over 1,800 video interviews, and making nearly 300 job offers within just four weeks, ensuring the client could maintain its customer service levels during a critical period.