Case Study: Co-op Insurance reduces time-to-hire with PeopleScout

How we significantly reduced time-to-hire for a leading uk insurer

Co-op Insurance, a leading UK insurer, faced a significant challenge with a slow and inefficient recruitment process for hiring Claims Advisors. The manual, resume-heavy system was a major drain on their resourcing team's time and failed to consistently identify the right candidates. They partnered with the vendor PeopleScout to seek a solution involving a new assessment center and a streamlined process.

PeopleScout implemented a new solution that removed the manual resume screen and instead used an online tool featuring a situational judgement test and a video interview. This approach assessed candidates for potential and fit rather than just experience, providing a realistic job preview. As a result, Co-op Insurance saw a 73% reduction in time-to-hire and the assessment center pass rate dramatically increased from 41% to 73%, ensuring higher quality hires and receiving positive feedback from candidates.

Co-op Insurance