Case Study: a leading UK bank achieves £24M in recruitment cost savings with PeopleScout

How a custom behavioral assessment framework created a £24m savings for a leading british bank

A leading UK bank faced the challenge of creating a new candidate assessment framework to support hiring for customer-facing roles that would align with its newly launched corporate values. The bank partnered with talent advisory experts at PeopleScout to develop this custom behavioral assessment solution.

PeopleScout designed and implemented a streamlined, three-stage assessment process. This included a Situational Judgement Test for pre-screening, motivational fit interviews for mid-screening, and a final assessment center with inclusive micro-exercises for the most complex roles. The solution delivered significant results for PeopleScout's client, including a 58% reduction in recruitment costs for a £24 million savings, a 55% reduction in first-year attrition and a halving of the application-to-hire ratio.