Case Study: King’s College Hospital NHS Foundation Trust boosts staff engagement with PeopleScout

Employee engagement at king’s college hospital saying a big “thank you” to nurses

King’s College Hospital NHS Foundation Trust, a major NHS trust in the UK, faced challenges with recruiting clinical staff and a perceived lack of recognition for its employees. The Trust engaged PeopleScout's Talent Advisory services to help develop an employer brand, but initial focus groups revealed the core issue was a need for improved employee engagement and appreciation.

PeopleScout designed and executed a large-scale "Big Thank You" employee engagement campaign. This involved photographing staff, creating 300 pieces of artwork and 18 installations across three hospital sites, and sending 13,159 thank-yous to all employees. The campaign resulted in a 50% increase in peer-to-peer recognition and significantly boosted staff morale, pride, and feelings of inclusion, creating positive advocates for the Trust. PeopleScout also provided content that the Trust leveraged for its ongoing talent attraction efforts.

King’s College Hospital NHS Foundation Trust

Nicola Ranger

Chief Nurse & Executive Director of Midwifery