Case Study: Alnylam Pharmaceuticals achieves higher patient satisfaction with PeopleMetrics

Alnylam Pharmaceuticals boosts patient satisfaction to 92% with PeopleMetrics

PeopleMetrics partnered with Alnylam Pharmaceuticals to address a challenge with its patient assistance program. Alnylam, a developer of innovative therapies, needed to understand why patient satisfaction had decreased to 87% in 2020 and identify clear directions for improving the support services for patients.

The solution from PeopleMetrics involved analyzing patient survey feedback to pinpoint areas for improvement. Based on this data, PeopleMetrics recommended creating an experience map of the patient onboarding process and reevaluating educational resources. As a result of these actions, Alnylam saw patient satisfaction rise to 92% in 2021, a 5-point increase, demonstrating the measurable impact of the insights provided by PeopleMetrics.

Alnylam Pharmaceuticals