Case Study: BPA Quality achieves improved communication, engagement and HR efficiency with People HR

BPA Quality - Customer Case Study

BPA Quality, a customer‑satisfaction specialist offering services like mystery shopping and contact quality monitoring, needed a better way to manage HR for a bilingual, often homeworking staff of people working in up to 45 languages. Key challenges were streamlining processes (holiday requests, authorisations, paperwork), improving communication with remote workers, gaining clearer visibility of skills and languages, and monitoring absence trends.

They implemented People HR, which simplified holiday bookings and sped up approvals, cut paperwork by sending letters electronically, and boosted engagement via a newsfeed that keeps homeworkers informed. Team leaders gained clear visibility of languages, skills and qualifications, absence heat maps and reports revealed hidden trends, and multilingual event sharing increased staff participation and fun.

BPA Quality

Davinia Shaw

HR Advisor