Case Study: Capella University achieves faster advising and higher student engagement with PeopleGrove

Capella University - Customer Case Study

Capella University partnered with PeopleGrove to rethink academic advising, launching the Capella Connect platform to deliver more personalized support. Capella faced low advising utilization caused by inefficient scheduling, limited advisor capacity, and insufficient admin data—barriers to raising engagement, retention, graduation, and employment outcomes.

PeopleGrove worked with Capella to configure Capella Connect, run targeted student outreach, and deploy a “first available” scheduling feature and advisor-management workflows. The solution cut advising scheduling from weeks to minutes, increased advisor productivity and the advisor-to-student ratio by 59%, grew advisors’ student load from 170 to 270, and boosted live workshop attendance by 400%, driving measurable improvements in engagement and other student-success metrics.

Capella University