Case Study: ServiceMaster achieves contingent spend visibility and 13.5% bill-rate savings with PeopleFluent VMS

ServiceMaster Cleans Up Its Contingent Spend

ServiceMaster, a parent company for brands like TruGreen and Terminix with over 5,500 locations and 1,200 offices, faced a decentralized staffing model that left it with little to no visibility into contractor usage, volume, or spend across business units. The company needed a web-based, user-friendly MSP/VMS that could be rolled out quickly, enforce consistent pre-employment compliance (background and drug checks), remain vendor-neutral, and standardize rates to reduce and control contingent labor costs.

Working with Monument Consulting, ServiceMaster implemented PeopleFluent VMS using the accelerated Project Accelerate rollout—completing headquarters in six weeks and the full network in three months. The program delivered fast adoption with minimal training, handled a 500% quarter-over-quarter contingent growth without quality loss, revealed actual spend was about double prior estimates, achieved 13.5% average bill-rate savings for new contractors, and retained 100% of preferred suppliers, giving ServiceMaster centralized visibility, compliance, and measurable cost savings.

ServiceMaster

Amy Moen

Talent Acquisition Agency Manager