Case Study: London Borough of Hammersmith achieves £3.3M+ savings and control of its temporary workforce with PeopleFluent

London Borough of Hammersmith & Fulham Uncovers Cost Savings and Gains Control of Its Temporary Workforce

The London Borough of Hammersmith & Fulham (LBHF), a local government authority of more than 5,000 employees delivering essential public services, faced growing costs and poor control over its temporary workforce. Managers used ad hoc processes to source contract staff, producing inconsistent rates, slow hires and no consolidated spend visibility—prompting a need for a technology-driven solution to drive efficiency and savings.

LBHF partnered with managed service provider hyphen and implemented the PeopleFluent Vendor Management System to centralize job requests, supplier sourcing, timesheets and reporting. The combined solution improved compliance and supplier quality, reduced time-to-hire, and delivered strong financial results—exceeding targets with approximately £3.3 million in savings over three years while providing clear visibility and analytics for workforce planning.

London Borough of Hammersmith

Valerie Ayton

Agency Programme Manager