Case Study: Hyster‑Yale achieves streamlined technician certification and career progression with PeopleFluent LMS

Hyster-Yale Fosters Career Progression and Specialty Training in a High-Consequence Industry

Hyster‑Yale Group, a leading global lift‑truck manufacturer with more than 90 years in the materials‑handling industry and 21 manufacturing sites across 12 countries, faced a training challenge: its independent dealer network includes 11,000 technicians servicing 130+ truck types, and the company needed a learning solution with an embedded exam engine and global oversight to ensure consistent certification and career progression.

Hyster‑Yale implemented PeopleFluent LMS, a straightforward, exam‑enabled platform with robust user‑record tracking. The system made it easy to build clear career‑progression paths from entry level to Certified Elite, improved L&D efficiency, exposed knowledge gaps for targeted training, and helped boost certification rates while strengthening talent attraction and retention.

Hyster-Yale

Anne Ward

Training Systems Manager