Case Study: Large Multi-Specialist Clinic System achieves 40% reduction in performance appraisal administration time and streamlined compensation with PeopleFluent

How a Large Multi-Specialist Clinic System Prepares for Growth by Expanding Employee Performance and Compensation Capabilities

A large multi‑specialist clinic system operating in and around a major U.S. city, with more than 30 locations and roughly 3,500 employees, prepared for planned growth and tasked its HR Systems and Process Improvement team to shore up scalable HR processes. The team found the legacy, home‑grown performance system and spreadsheet‑driven compensation workflows difficult to maintain, lacking a formal compensation model and a clear link between performance and pay, and sought a user‑friendly, quick‑to‑implement platform that would not disrupt managers’ day‑to‑day work.

The clinic implemented PeopleFluent Performance (late 2021) and PeopleFluent Compensation (early 2022) in phased rollouts, enabling manager‑employee goal setting and year‑round tracking, richer reporting, and merit and bonus worksheet management. Training and job aids eased adoption; Performance now serves the entire workforce, Compensation is used by the compensation team, and the clinic reports a 40% reduction in time spent administering performance appraisals along with stronger visibility and a single source of truth for pay decisions.