Case Study: BlueCross BlueShield Association achieves $1.6M+ savings and faster IT hiring with PeopleFluent VMS

Blue Cross Blue Shield Finds the Perfect Prescription and Saves More Than $1.5 Million

Blue Cross Blue Shield of South Carolina, a 13,000-employee health insurer that relies on nearly 400 IT contractors (about 25% of its IT workforce), faced fragmented contingent labor processes and slow, inconsistent quality-of-hire under an onsite vendor-on-premise model. The company needed a single, efficient process to manage contingent IT workers across multiple skill sets, improve speed-to-hire and quality, and maximize financial performance.

Blue Cross implemented the PeopleFluent Vendor Management System (VMS) with TechCentral, enabling 140 IT managers to evaluate electronic bids across 20 job categories and manage roughly $39 million in contract help. The new system reduced targeted job-class costs by 6% (saving $750K in year one and $850K in year two), cut average time-to-fill from 39.3 to 22.3 days, improved hire quality and retention, and streamlined manager workflows—delivering more than $1.5 million in savings and faster, more reliable staffing.

BlueCross BlueShield Association

Tom Tisdale

Senior Vice President