Case Study: House of Harmony achieves £7m growth roadmap in 5 months with People Puzzles

House of Harmony builds a £7m growth roadmap in 15 days with People Puzzles

House of Harmony, a leading independent kitchen and bathroom specialist in Suffolk, faced a challenge common to founder-led businesses. Despite having ambitious plans to grow from £1.6m to £7m, the company was overly reliant on its Managing Director for every decision, lacked clear strategy and processes, and had no formal management structure. To address this, they brought in People Puzzles and their fractional People Director service to build a foundation for future growth.

People Puzzles implemented a comprehensive solution over five months, which included creating a clear growth strategy, redesigning the organizational structure with two new senior roles, and embedding new management and communication rhythms. The results were a fully defined business strategy and growth roadmap, a codified company culture known as "the Harmony Way," and the establishment of key HR processes. This work, achieved in just 15 on-site days, provided the foundations for scalable growth while protecting the company's unique family culture.

House of Harmony