Case Study: TCA boosts engagement 20% with People Element

TCA boosts engagement 20% with People Element

TCA, a transportation organization made up of both driver and non-driver employees, partnered with vendor People Element to address a challenge with employee voice and communication. After data from a 2019 engagement survey confirmed these as key opportunity areas, the company needed to find better ways to empower its people to share honest feedback, a task made more critical by the obstacles presented by the COVID-19 pandemic.

People Element helped TCA implement a two-part solution focusing on communication tools. For drivers, a dedicated Facebook group created a casual and safe space for sharing suggestions, while an internal podcast platform called Storyboard was used for two-way communication with the entire workforce. As a result, TCA saw significant increases in favorable survey responses, including a 15-point jump in Leadership, a 13-point increase in Fleet Management, and an 8-point rise in Communication. People Element's partnership enabled the organization to boost overall engagement and favorability despite pandemic challenges.

TCA