Case Study: a financial organization reduces turnover by improving schedule flexibility with People Element

Financial Organization cuts schedule flexibility complaints from top 2 to 8th with People Element

A financial organization partnered with the vendor People Element to address a high rate of employee turnover. Their challenge was identifying the root cause of this turnover, which their exit surveys revealed was primarily a lack of schedule flexibility, especially for tellers and call center agents.

People Element's solution involved conducting live exit interviews to gather detailed feedback. Based on this data, the organization boosted staffing, hired more part-time employees, and introduced more opportunities for trading shifts. As a result, schedule flexibility dropped from being a top-two exit factor to ranking 8th out of 13, demonstrating to their board the strong business outcomes achieved by acting on employee feedback.