Case Study: BD strengthens quality culture with People Business

BD boosts quality culture in 90-day sprints with People Business

The customer, BD, a major global medical technology company, faced the challenge of embedding a genuine quality culture within its Pharma Systems division to manage surging pandemic demand for its syringes without compromising on growth. They partnered with the vendor People Business to design and deliver a change management programme to address this.

People Business implemented a solution involving a cross-functional steering group, benchmarking, and workshops and coaching for leaders and internal champions. They ran two globally representative pilot sprints which achieved measurable shifts in quality awareness. This success led to a full worldwide roll-out of the programme, with the vendor training internal ambassadors to lead the next phases.

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