Case Study: West Dunbartonshire Council achieves streamlined Single Outcome Agreement reporting and improved performance management with Pentana Risk

Using Pentana Performance to manage the Single Outcome Agreement

West Dunbartonshire Council implemented Pentana Risk as its corporate performance management solution to better manage its Single Outcome Agreement (SOA). The council needed a way to collect and report consistent, up-to-date performance data across 15 national outcomes, embed a performance-focused culture, increase accountability, and publish results publicly without manual effort.

Using Pentana Risk Scorecards, Web Publishing, benchmarking, exception reporting and a central Knowledge Bank, the council created one-click public scorecards, traffic-light status views, trend graphs and automated alerts for owners. The solution saved time and money by eliminating manual updates, improved data quality and transparency, strengthened user accountability and contributed to a steady improvement in overall council performance.

West Dunbartonshire Council

David Webster

Former Section Head Performance Management Manager