Case Study: One Vision Housing achieves streamlined business planning and clearer performance accountability with Pentana Risk

Using Covalent Actions to transform the business planning process

One Vision Housing faced a labour‑intensive business planning process, relying on spreadsheets and Word to collate actions, performance indicators and risks, which left little time for meaningful, actionable insight and required a move away from manual input, monitoring and reporting.

Implementing Covalent Actions and Scorecards created a fully integrated performance management framework that streamlined business planning, clarified ownership and progress tracking, used RAG status to flag overdue actions, and supported sub‑actions and milestone management. Scorecards linked top‑level aims to lower‑level plans, fostered a learning culture, and 92% of staff agreed the system better supported improvement.

One Vision Housing

Louise Ndukwe

Performance and Improvement Co-ordinator, One Vision Housing