Case Study: Heineken achieves scalable, standardized global audit management with Pentana Risk

Heineken implements Pentana as a scalable tool to facilitate auditing standardisation

Heineken’s Global Audit team, reporting to the CEO and Audit Committee, faced a major scaling challenge after the company more than doubled in size over six years. The expanding, matrixed organisation needed a single, standardised way of working and better visibility of audits across operating companies; legacy tools (a dispersed LotusNotes system and later an e‑room) could not deliver the required process standardisation. After evaluating several vendors, Heineken selected Pentana for its flexibility to embed their audit process into the system.

Pentana was deployed as a single platform covering the full audit cycle—from planning and risk assessment to controls testing, action tracking and reporting—enabling a consistent methodology aligned with international standards. The result was a more professional, structured yet flexible audit function with improved global visibility, greater efficiency and simplified deployment (including offline capability), benefits that Heineken’s audit leadership now recommends to peers.

Heineken

Caroline Griffiths

Senior Manager, Global Audit Corporate & Professional Practice