Case Study: Northwards Housing achieves integrated KPIs, risks and improvement plans with Pentana Risk

Covalent helps Northwards Housing integrate their KPIs, Risks and improvement plans in one system

Northwards Housing, a social housing provider, was struggling with an onerous and outdated risk-management process: managers were too busy to keep the risk register current, so it was effectively a document filed away and updated only once or twice a year, creating gaps in accountability and assurance. The organisation needed a solution that would integrate performance and governance while increasing management engagement.

Northwards implemented Covalent to link KPIs, risks and improvement plans in a single, up-to-date management system. The intuitive, flexible platform made adoption straightforward, enabled real-time discussion and updates in meetings, reduced support and reporting costs, and delivered a positive compliance score from internal auditors—resulting in greater transparency and more proactive manager engagement with risk.

Northwards Housing

Steve Finegan

Head of Business Effectiveness and Communications