Case Study: South Essex Homes achieves real-time, unified performance management with Pentana Risk

ALMO using Covalent to streamline performance management

South Essex Homes, an ALMO, previously managed performance with disparate Excel spreadsheets held across services, leading to variable data quality and limited validation. When senior managers and the Board required monthly KPI reports with up-to-date information, the organisation identified the need for a corporate performance management system to deliver real-time, reliable reporting.

They selected Covalent to provide a single repository and structured performance processes. Covalent enabled real-time KPI updates, permissions control, RAG status visibility, linked action plans with progress tracking, and flexible reporting via Report Central—saving time and improving data quality. As a result, South Essex Homes can quickly identify strengths and weaknesses and focus on forward-looking improvement rather than retrospective reporting.

South Essex Homes

John Chanin

Business Analysis Manager, South Essex Homes