Case Study: Otis Eastern Service, LLC achieves seamless payroll consolidation and smoother operations with Penta Technologies

PENTA Seamlessly Fits into Otis Eastern’s Workflow

Otis Eastern Service, LLC builds pipeline infrastructure across the Northeast and Mid‑Atlantic, working on new construction, replacements and maintenance in varied terrains. With 90% of its workforce unionized and multiple union contracts across states, Otis faced highly complex, confidential and multi‑state payroll and reporting requirements that had forced them to maintain two separate payroll systems.

Otis implemented PENTA and migrated without disrupting ongoing projects, consolidating confidential and non‑confidential payroll into one system. PENTA automated processes like accounts payable routing and approvals, delivered smooth, timely and accurate payroll, improved vendor payments and internal efficiency, and helped keep projects on schedule while reducing administrative headaches.

Otis Eastern Service, LLC

Ella Litzburg

Director of IT