Case Study: a leading national convenience retailing company reduces out-of-stocks with Pensa Systems

Reducing convenience retailer out-of-stocks through improved operational visibility to actual shelf inventory conditions

Pensa Systems worked with a leading national convenience retailing company that was struggling with out-of-stocks in a difficult operating environment. With small store footprints, limited staff, and inconsistent inventory visibility, the retailer lacked accurate shelf-level data to understand where availability was breaking down across categories and stores.

Pensa Systems implemented its interactive OSA dashboard to provide continuous visibility into actual shelf inventory conditions and benchmark shelf availability. The solution helped the retailer reduce out-of-stocks by 43%, lift in-stock levels from 75.7% before visibility to 86.1% after visibility, and revealed that OSA varied widely by category, creating further upside for ongoing improvements.