Case Study: Sergel Group speeds up debt repayment agreements with Penneo

Sergel Group Makes Repayments Easier for the Debtor with Digital Signature

Sergel Group, one of the leading providers of credit management services in Scandinavia and the Baltics, needed a better way to create and manage debt repayment agreements while protecting sensitive debtor information and staying GDPR compliant. To improve its signature workflows, the company turned to Penneo and its digital signing and data collection software.

With Penneo, Sergel Group made repayment agreements easier for debtors to sign directly on their smartphones, locked documents so only the intended debtor could access them via MitID, and automated follow-up reminders. The process became much faster, with agreements now signed in just a few days, and Sergel Group reported 30% more agreements signed within a month while also improving security, compliance, and time savings.

Sergel Group

Jeannie Rosenvinge

Head of Payments and Collection