Case Study: B&L Accounting improves document signing speed and compliance with Penneo

Penneo Helps B&L Accounting to Ensure Compliance With Legislative Requirements

B&L Accounting, a Belgian accountancy firm serving around 300–400 clients, needed a better way to manage documents that had to be signed at different times of the year. As stricter Belgian legislation increased the need to track signed returns and follow up on outstanding documents, the firm struggled to keep oversight and communicate efficiently with clients. It turned to Penneo and its digital signing solution, Penneo Sign, to help streamline the process.

Penneo implemented a smooth, easy-to-learn platform with custom flows tailored to B&L Accounting’s processes, along with automatic reminders that made follow-up much easier. As a result, all signing requests are now handled through Penneo, with 40–50% of documents returned signed the same day and significantly more documents coming back faster overall. Penneo also helped improve client satisfaction, since recipients can sign on mobile devices and B&L Accounting can stay compliant with legislative requirements more easily.

B&L Accounting

Stefanie Van Herck

Administrative Assistant